Sama Jabalia Logistics L.L.C ("SJL", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have when you visit jabalia-log.com or contact us for logistics services.
01 Information We Collect
We may collect the following categories of personal data:
- Contact information — name, email address, phone number, and company name submitted via our contact or quote request forms.
- Shipment details — cargo description, origin, destination, weight, dimensions, and any special handling instructions you provide when requesting a quote.
- Communications — records of correspondence you send to us by email or through the website.
- Usage data — IP address, browser type, pages visited, referring URL, and time of visit, collected automatically when you use our website.
02 How We Use Your Information
We use the data we collect to:
- Respond to your enquiries and provide freight quotations.
- Process and manage your shipments and related documentation.
- Comply with customs, trade, and legal obligations.
- Send service-related communications (booking confirmations, status updates).
- Improve our website and understand how visitors interact with it.
- Send you occasional commercial communications about our services — you may opt out at any time.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.
04 Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Shipment and trade documentation may be retained for up to seven (7) years to comply with customs and commercial regulations in Jordan and applicable international requirements. Website usage data is typically retained for no longer than 24 months.
05 Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to contact us immediately at Operation@jabalia-log.com if you suspect any unauthorised use of your information.
07 Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention obligations.
- Object to or restrict certain processing activities.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within a reasonable timeframe, and no later than 30 days.
08 Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
09 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10 Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us: